Wix Email Automations are useful for sending automatic emails when someone submits a form, makes a purchase, signs up for your website, or completes another action. But sometimes these automated emails may not reach the recipient and can appear as bounced or undelivered.
If your Wix Email Automations are not being received, there are several possible reasons. In this guide, I’ll explain the most common causes and what you can do to fix them.
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A bounced email means that Wix attempted to deliver the email, but the receiving mail server rejected it or could not deliver it.
Understanding the cause of the bounce is the first step toward fixing the problem.
One of the simplest causes is an incorrect email address.
For example, if a visitor enters:
john@example.con
instead of:
john@example.com
the automation may attempt to send the email but the receiving server will reject it.
If your automation is triggered by a contact form, check whether visitors are entering valid email addresses and whether the email field in your automation is configured correctly.
If your automation is not configured properly, the email may not be sent to the intended recipient.
Go to your Wix dashboard and review the relevant automation. Check:
Make sure the recipient field is connected to the correct contact or email field.
Wix may provide information about why an email could not be delivered.
The bounce message can help determine whether the problem is related to:
Don’t simply assume that every bounce is caused by your Wix website. The receiving email provider may be responsible for rejecting the message.
If you are sending emails using your own business domain, proper email authentication is important for deliverability.
Email authentication can help receiving mail servers verify that your emails are legitimately coming from your domain.
Depending on your setup, this may involve records such as:
If these records are missing or incorrectly configured, some email providers may be more likely to reject or filter your emails.
Sometimes the email isn’t actually bouncing. It may simply be getting filtered into the recipient’s spam or junk folder.
Ask the recipient to check:
Spam → Junk → Promotions → Other
If your automated emails consistently end up in spam, you should review your domain authentication, sender information, email content, and overall email reputation.
Using a professional domain-based sender address can help create a more trustworthy email setup.
For example:
hello@yourdomain.com
is generally more professional than using a random personal email address for business communication.
If you’re using a custom domain, make sure the domain and sender configuration are properly connected to your Wix website.
After making changes, don’t assume that the problem is fixed.
Run a real test.
Submit your website form using a test email address and check:
Testing with more than one email provider can also be useful because different providers have different filtering systems.
If you’ve checked the automation settings, recipient address, spam folder, and domain authentication but emails are still bouncing, the issue may require a closer look at the specific bounce message.
The most useful information is the exact bounce or delivery error because it can indicate whether the problem is with the recipient, your domain, email authentication, or the receiving mail server.
Wix Email Automations can save time by automatically communicating with customers and website visitors, but successful delivery depends on more than simply creating an automation.
If your Wix emails are bouncing, start by checking the recipient address and automation settings. Then review the bounce message, spam filtering, and domain authentication.
A properly configured email setup can help your automated emails reach the people who need to receive them.
Need help with your Wix website or email setup?
If you’re having trouble with Wix automations, forms, email notifications, or other website issues, I can help you identify the problem and get your website working properly.
